Last updated: 30 May 2026

Account Deletion

Use this page to understand how to request deletion of an EduNest account and what school records may need to be retained.

Request required Account deletion must be requested through the school or EduNest support contact.
Verification needed The request must be verified before account or student-linked data is changed.
Some records remain Academic, fee, attendance, safety, or legal records may be retained by the school.

1. How to Request Account Deletion

EduNest accounts are usually created and managed by the school or institution. To request deletion of your account, follow these steps:

  1. Contact your school administrator or the person who manages EduNest users for your school.
  2. Ask for deletion of your EduNest account and specify whether the request is for a parent, teacher, admin, receptionist, driver, or other user profile.
  3. Provide the verification details listed below so the school can confirm the correct account.
  4. After verification, the school or authorized support team will process the eligible deletion request.
If you are a parent or guardian requesting deletion of student-linked data, the school may need to verify guardianship and confirm which student records can be deleted or must be retained.

2. What to Include in Your Request

To help verify and process the request, include:

  • Your full name.
  • School or institution name.
  • Registered phone number or email address used in EduNest.
  • Your role, such as parent, teacher, admin, receptionist, or driver.
  • Student name and class, if the request is for a parent or student-linked account.
  • A clear statement that you want the EduNest account deleted.

3. Data That May Be Deleted

After verification and approval, the following account-related data may be deleted or deactivated where applicable:

Data Type Typical Action
Login account Deleted, disabled, or unlinked from active app access.
Authentication sessions Access tokens, refresh tokens, and remembered sessions are revoked where possible.
Notification token FCM or device notification token is removed from active delivery lists.
Optional profile details Phone, email, and profile fields may be removed or anonymized if not needed for retained school records.

4. Data That May Be Retained

Some information may remain where the school or applicable law requires retention. This may include:

  • Attendance, exam results, class test results, fee records, payment history, homework records, leave or gatepass records, PTM records, and school communication logs.
  • Records needed for school administration, academic history, audits, accounting, safety, dispute resolution, or legal compliance.
  • Backups and system logs retained for a limited period for security, recovery, and operational integrity.
Deleting an app account may stop app access, but it may not delete official school records that the school is required or permitted to keep.

5. Processing Timeline

Deletion requests are typically reviewed after identity and school relationship verification. The processing time may vary depending on the school, record type, and verification requirements. If additional details are needed, the school or support team may contact you before completing the request.

6. Contact

Start by contacting your school administrator because EduNest accounts and student records are school managed. For app-service requests, provide your name, school name, registered phone or email, role, and deletion request details so the correct account can be identified.

Read the Privacy Policy for more details about data collection, use, sharing, and retention.